Twig
Twig AI is a transformative tool designed to enhance customer support by drafting responses to queries using help articles, resolved tickets, and support channels. It helps customer support teams significantly improve their operations, making the ticket resolution process twice as fast. The platform offers a personalized integration experience, strategic implementation assistance, and continuous support to ensure optimal utilization. It also showcases real-world impacts, such as the successful implementation at TFX (Tax for Expats).
Features
- Drafts responses using help articles
- resolved tickets
- and support channels
- Speeds up ticket resolution process by 2X
- Provides guided onboarding and strategic implementation
- Offers continuous support and quick troubleshooting
- Customized AI settings tailored to organizational needs
- Successful case studies such as TFX
Use Cases
- Customer Support Teams
- Implementation Managers
- Customer Experience Leaders
- Support Agents
- CX Roles
- Technical Support Teams
- Organizations seeking AI solutions
- Custom Solution Seekers
