Question Base
Question Base is an internal ticketing system for Slack that helps teams get instant answers to their product, industry, and operational questions directly within Slack. This tool is especially useful for support agents who need timely and reliable answers to close tickets faster, and for sales teams who benefit from quick responses to improve conversion rates and identify knowledge gaps. The platform leverages large language models to draft responses and continuously learns from chat history, but allows users to verify all generated answers for accuracy. Features include auto-responder, auto-tagging, comprehensive analytics, and customizable permission settings.
Features
- Instant answers within Slack
- Auto-responder
- Auto-tagging
- Smart capture
- Internal Question Base page
- Comprehensive analytics
- Customizable permission settings
- Integration with Slack
Use Cases
- Support agents
- Sales teams
- New hires
- Managers
- Customer support teams
- Product managers
- HR departments
- Remote teams
