Chatwoot provides a cutting-edge solution for modern support teams, equipping them with powerful self-service tools to enhance customer satisfaction and team efficiency. The platform offers a universal search interface powered by AI, enabling customers to independently solve queries without contacting support agents. For more complex issues, the Live Chat SDK connects customers directly with support teams in real-time.
Features
- AI-powered universal search interface
- Live Chat SDK for real-time support
- Enhanced customer satisfaction
- Increased support team efficiency
- Secure platform
- Reduces volume of support requests
- Handles simple queries independently
- Distinguishes between general questions and support requests
Use Cases
- Support Teams
- E-commerce Businesses
- Customer Service Managers
- Tech Startups
- Telecommunication Providers
- Healthcare Services
- Educational Institutions
- Financial Services
