Crisp is an all-in-one business messaging platform that streamlines communication across various channels, including live chat, email, social media, and phone calls. It centralizes customer interactions through a Shared Inbox, enabling seamless team collaboration and improved customer service. Key features include a robust CRM system, customizable Live Chat, and a sophisticated Chatbot with AI capabilities for automated responses. It facilitates targeted customer engagement through Campaigns and provides self-service support via a Knowledge Base. Crisp supports extensive third-party integrations and is increasingly enhancing its AI-powered features for improved communication efficiency.
Features
- Shared Inbox for centralized communication handling
- CRM for customer data management and insights
- Real-time Live Chat feature
- Sophisticated Chatbot with no-code builder and AI capabilities
- Targeted Campaign tools for customer engagement
- Comprehensive Knowledge Base for self-service support
- Efficient Ticketing System for support requests
- AI-powered features for conversation management
Use Cases
- Customer Support Teams
- Sales Teams
- Marketing Departments
- Business Owners
- Tech-savvy Users
- Development Teams
- SMBs (Small to Medium-sized Businesses)
- Digital Agencies
